FAQ
Frequently asked questions, and answers to them.
31 articles
What can I do if the identification fails?If you are trying to identify yourself as a Zevoy user and run into an error, check out the quick fixes below.
How do we verify your identity?All Zevoy users are required to identify themselves. We have partnered with Onfido to offer safe identifications regardless of nationality.
How to log in using your email
Which devices support Google Wallet?
My PIN code is locked, what should I do?The card’s PIN code will be locked after three incorrect attempts.
Can I use my card for withdrawing cash?
What are the different spending limits for my card?
What is authorization?Authorization refers to the process of validating of a card and confirming that it has sufficient funds available to cover a transaction.
What's the difference between a virtual card and a physical card?Are you unsure which type of card to choose — virtual or physical? Read more about the differences here.
I have received an authorization request from the App without making an online purchase. What should I do?
How do I destroy my card?Dispose of your card safely by following the steps below
Can my card be delivered abroad?
How and when is my expiring card renewed?Is your card's expiration date approaching? No problem! Read here how to get a new card delivered to you.
Online payment doesn't go throughWhat to check first if your online payment fails.
How do I view my PIN in the Zevoy App?See here for instructions on how to check the PIN of your physical card. On the same page, you can also view your card’s CVV code, i.e. the security code.
How do I view my card details in the App?
How do I view my available card balance?
How do I enter several VAT rates for one receipt?
I don't have a receipt, what should I do?A receipt is always required for business-related expenses. A copy of the receipt can always be obtained from the merchant if, for example, the original receipt has been lost.
How do I change the app language?
What's the export queue?The export queue will help you keep track of which items are marked for export, and makes reviewing your items throughout the month easier.
Why do purchases have status Waiting for clearing?
Who can access the Hub?
Why is my payment displayed twice?
How do I edit expenses submitted by users?
How do I set up my account plan?You can set up your account plan in the Zevoy Hub.