FAQ
Frequently asked questions, and answers to them.
30 articles
What can I do if the identification fails?If you are trying to identify yourself as a Zevoy user and run into an error, check out the quick fixes below.
How do we verify your identity?All Zevoy users are required to identify themselves. We have partnered with Onfido to offer safe identifications regardless of nationality.
How to log in using your email
Which devices support Google Pay?
My PIN code is locked. What should I do?
Can I use my card for withdrawing cash?
What are the different spending limits for my card?
What is authorization?Authorization refers to the process of validating of a card and confirming that it has sufficient funds available to cover a transaction.
What's the difference between a virtual card and a physical card?Are you unsure on which type of card you should choose?
I have received an authorization request from the App without making an online purchase. What should I do?
How do I destroy my card?Dispose of your card safely by following the steps below
Can my card be delivered abroad?
How is my expiring card renewed?
What's the export queue?The export queue will help you keep track of which items are marked for export, and makes reviewing your items throughout the month easier.
Why is my purchase waiting for clearing?
Who can access the Hub?
Why is my payment displayed twice?
How do I edit expenses submitted by users?
How do I set up my account plan?You can set up your account plan in the Zevoy Hub.