Find the instructions for identification here.
Before you start the identification process, please make sure that you are in a room with sufficient lightning.
Error: Identification rejected
Try the identification with a different document
Check that all the mandatory information is included and visible in the used document:
First and last name
Date of expiry
Document type
Document number
Date of birth
Date of issue
Issuing country
Place of birth
Error: Identification inconclusive
Check the quality and integrity of your uploaded files to make sure they are sufficient enough for the system perform a face comparison
Try the identification with a different document
Error: User not found
Check that you are using the same email that you received the user invite to. If you are using a different email our system will not be able to identify you as an invited user.
If your problem persists, please contact support at [email protected].