If your PIN has been locked, please contact our customer support at [email protected] and we will help you unlock it.
This locking mechanism is cumulative, meaning that if you enter the wrong PIN twice and later enter it incorrectly once more, the card will lock on the third incorrect attempt. Once the PIN has been locked after three failed attempts, it cannot be unlocked without contacting our support team.
Tip: Always double-check your PIN in the Zevoy app before trying again after a failed attempt. You can find the correct PIN on the "My Cards" page.