A cardholder contacts and informs that their Benefits card doesn’t work as a payment method – what should you do?
Start by checking in the Hub that organization's Benefits account has sufficient funds remaining. If the issue isn't related to the balance, confirm with the merchant that they are part of Zevoy’s Benefits network. You can also check the merchants through this link. If needed, contact Zevoy Support for more information regarding the failed transaction.
How do I cancel an employee’s card or benefit?
If you want to remove an existing Benefits entitlement from an employee, simply deactivate their Benefits card. Also, when the employment ends, remember to deactivate all other Zevoy cards and finally remove the person from the list of users.
How should I handle benefits when an employee transfers to another company?
From Zevoy’s side, it’s sufficient to deactivate the employee’s Benefits card. Please check with your payroll provider and, if necessary, with the Tax Authority regarding how to process the benefits.
How can I resolve technical issues related to usage?
First, review the instructions under the section "A cardholder contacts and informs that their Benefits card doesn’t work as a payment method – what should you do?". If you can't find a solution to your issue there and you have checked that the card is not frozen, contact Zevoy Support at [email protected].