If you see a purchase on your card that you don't recognize you should immediately freeze your card in the Zevoy App under My Card by pressing Freeze. If you need to permanently close your card please consult your Admin or our support.
What is a purchase dispute?
In some cases, the merchant simply charged the wrong amount or charged the same amount twice by mistake. In other cases, you may have been a victim of a fraud or theft.
In any case, the Zevoy team will be happy to help you out.
When should I make a dispute?
If you have been charged for a purchase that you didn't carry out yourself or there has been an unauthorized payment on you card, you may have been the victim of fraudulent activity. In these cases a dispute should be made so we can investigate further.
If you have been charged the wrong amount by the merchant or haven't received the goods you purchased, you should contact the merchant. If the merchant's help isn't to your satisfaction, you may make a purchase dispute with Zevoy. In this case, please attach the relevant correspondence with the merchant when reaching out to Zevoy's support team.
How do I make a dispute?
To make a purchase dispute follow these steps:
If there has been unauthorized activity on your card, please temporarily close your card.
Freeze your card in the Zevoy App under My Card by pressing Freeze.Contact us at [email protected] or fill in a contact request form here.
Fill in a dispute from (see below) and send it to our support team. Please also attach the relevant correspondence with the merchant.
You may also be asked to file a police report if you've been a victim of fraudulent activity. Please enclose it with the dispute form.