Request to update the KYC
From time to time, we will send a request to update your organisation’s KYC, as it is important for us to know our customers.
If you see a pop-up window on the Hub’s front page, please tap “I represent an association” if you have the required Owner role, and then click Start.
Fill in the required information until you see a green check mark ✅ next to each headline. If a green check mark is missing, some information is still incomplete, and you won’t be able to finalise the KYC.
Once you have completed and submitted the KYC, the pop-up window should disappear from the Hub view within a couple of days. If you still see a reminder after logging in, try clearing your browsing history, then log out and log back in.
Updating the KYC without a request from Zevoy
You may want to update your organisation’s information at some point, for example, if any details have changed. This can be done in the Hub by going to Settings > Account and clicking Update organization info.
