Adding prepaid funds
As a Zevoy Prefund customer, topping off your account is easy. Here's how to do it:
When you sign up with us, you will receive your company's payment details from your sales representative. These payment details will include all necessary information. You can also view the payment details by navigating to the Hub's Settings – Account, and at the bottom of the page, you will find the Zevoy bank account payment details under the heading 'Invoicing settings for Zevoy Expenses.'
To add funds to your Zevoy account, simply make a payment of your desired amount to Zevoy's bank account using the provided payment details.
Your funds will be visible within 1-2 banking days and ready for use!
If you have already received an invoice from us, you can use the same reference number and bank account as in the invoice.
Why isn’t the funding immediate?
Zevoy follows standard banking protocols for transfers. Interbank processing and registering the payment to an organisation’s Zevoy account typically takes 1–2 business days. If speed is essential, we recommend initiating the transfer earlier.
What should I do if my funds haven’t appeared after 2 business days?
If the funds haven’t posted after the expected timeframe, reach out to Zevoy support with proof of your payment transaction such as a receipt or transfer confirmation to resolve the issue quickly.