If you are trying to identify yourself as a Zevoy user and run into an error, check out the quick fixes below.
Find the instructions for identification here.
Before you start the identification process, please make sure that you are in a room with sufficient lightning.
Error: Identification rejected
- Try the identification with a different document
- Check that all the mandatory information is included and visible in the used document:
- First and last name
- Date of expiry
- Document type
- Document number
- Date of birth
- Date of issue
- Issuing country
- Place of birth
Error: Identification inconclusive
- Check the quality and integrity of your uploaded files to make sure they are sufficient enough for the system perform a face comparison
- Try the identification with a different document
Error: User not found
- Check that you are using the same email that you received the user invite to. If you are using a different email our system will not be able to identify you as an invited user.
If your problem persists, please contact support at support@zevoy.com.